Helpdesk Technician with Security Clearance
Resource Management Concepts, Inc(RMC) provides high-quality, professional services to government and commercial sectorsOur mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of AmericaRMC is hiring a Helpdesk Technicianin Dahlgren, VAThe selected applicant will be responsible for:
o Effective use of Help Desk tracking and ticketing system(s)o Effective verbal and written communicationo Maintaining a professional relationship with all customers and clients in a very busy call center environmento Providing technical support by responding to and resolving end-user problemso Installation and configuration of new workstations, peripheral equipment, and softwareo Documenting internal procedureso Assisting with the onboarding of new userso Supporting the maintenance of multiple classrooms including reconfiguring furniture layouts, cabling, general upkeepo Ability to lift up to 50 pounds One (1) year of Systems Administration and/or IT Help Desk Experience and DoD 8570 IAT Level 2 Certification (Security
CE) is requiredThe selected applicant must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologiesSecurity Clearance:
An active DoD Secret clearance is required to startApplicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified informationRMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.
Recommended Skills Analytical Call Centers Classified Information Communication Furnishing Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
o Effective use of Help Desk tracking and ticketing system(s)o Effective verbal and written communicationo Maintaining a professional relationship with all customers and clients in a very busy call center environmento Providing technical support by responding to and resolving end-user problemso Installation and configuration of new workstations, peripheral equipment, and softwareo Documenting internal procedureso Assisting with the onboarding of new userso Supporting the maintenance of multiple classrooms including reconfiguring furniture layouts, cabling, general upkeepo Ability to lift up to 50 pounds One (1) year of Systems Administration and/or IT Help Desk Experience and DoD 8570 IAT Level 2 Certification (Security
CE) is requiredThe selected applicant must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologiesSecurity Clearance:
An active DoD Secret clearance is required to startApplicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified informationRMC employees may be subject to COVID-19 vaccination or testing requirements in order to access government facilities.
Recommended Skills Analytical Call Centers Classified Information Communication Furnishing Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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