Customer Technical Support Specialist (Help Desk) with Security Clearance
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE) Bowhead is seeking a Customer Technical Support Specialist (Help Desk) to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customersResponsibilitieso Provide on-site desktop support as needed, provides general help desk support for User Assistance.
o Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
o Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
o Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
o Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
o Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
o Knowledge of Video Teleconferencing a plusQualificationso Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
o Must be familiar with Department of Defense networking and security accreditation requirements.
o Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
o Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
o Ability to communicate effectively with all levels of employees and outside contactsPhysical Demands:
o Must be able to lift up to 10-15 poundso Must be able to stand and walk for prolonged amounts of timeo Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS:
Must be able to obtain a security clearance at the Secret levelUS Citizenship is a requirement for this contract#LI-JR1 Recommended Skills Administration Customer Service Databases Help Desk Information Assurance Lan/Wan Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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open('/interstitial?jobdid=j3v0rp6yddhcsc6j1rb', 'ExternalApply-j3v0rp6yddhcsc6j1rb'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
o Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
o Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
o Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
o Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
o Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
o Knowledge of Video Teleconferencing a plusQualificationso Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
o Must be familiar with Department of Defense networking and security accreditation requirements.
o Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
o Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
o Ability to communicate effectively with all levels of employees and outside contactsPhysical Demands:
o Must be able to lift up to 10-15 poundso Must be able to stand and walk for prolonged amounts of timeo Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS:
Must be able to obtain a security clearance at the Secret levelUS Citizenship is a requirement for this contract#LI-JR1 Recommended Skills Administration Customer Service Databases Help Desk Information Assurance Lan/Wan Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v0rp6yddhcsc6j1rb', 'ExternalApply-j3v0rp6yddhcsc6j1rb'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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