Desktop Support Specialist III

Bowhead seeks a Desktop Support Specialist to provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). The Desktop Support Specialist will be responsible for:
Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 10 Computers.
Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC).
Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools.
Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
Desktop Support Specialist will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy.
Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
Maintain and develop IT related procedures required to support the organization.
Support also includes working with the organizations Information Assurance Officer (IAO) for achieving system accreditation.
Provide recommendation to future IT needs of the organization.
Maintain data files and monitors system configuration to ensure data integrity.
Assist in the preparation of a monthly progress and status report.

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